Question 1

How do I place an order on Kensington Rice?

Accepted Answer

Browse our products, add items to your cart, and proceed to checkout. You can pay online or choose Cash on Delivery for select areas.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

Yes, you can modify or cancel your order within 2 hours of placing it. Contact our customer support team immediately at +234 909 002 2222.

Question 3

What is the minimum order quantity?

Accepted Answer

There is no minimum order quantity. You can order as little as one bag of rice.

Question 4

Do you accept bulk orders?

Accepted Answer

Yes, we welcome bulk orders. For 10 bags or more, use the bulk purchase form for special pricing and delivery arrangements.

Question 5

What are your delivery areas?

Accepted Answer

We deliver to all 36 states in Nigeria. Delivery times vary by location - Lagos (24-48 hours), other major cities (3-5 days), rural areas (5-7 days).

Question 6

How much does delivery cost?

Accepted Answer

Delivery is charged separately and depends on your location. We confirm the cost with you before your order goes out.

Question 7

Can I track my order?

Accepted Answer

Yes! Once your order is dispatched, you'll receive a tracking number via SMS and email. Use our Track Order page for real-time updates.

Question 8

What if I am not home during delivery?

Accepted Answer

Our driver will call you 30 minutes before arrival. If you're unavailable, we can reschedule delivery or leave with a trusted neighbor (with your permission).

Question 9

Do you offer same-day delivery?

Accepted Answer

Yes, we offer same-day express delivery in Lagos and Abuja for orders placed before 12:00 PM. Additional ₦2,000 fee applies.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Bank Transfer, Card Payment (Visa, Mastercard), USSD, and Cash on Delivery (for select locations).

Question 11

Is it safe to pay online?

Accepted Answer

Absolutely! All transactions are protected with 256-bit SSL encryption and processed through PCI-DSS compliant payment gateways.

Question 12

Do you offer Cash on Delivery?

Accepted Answer

Yes, Cash on Delivery is available in Lagos, Abuja, and Port Harcourt. Payment must be made before the driver leaves.

Question 13

Can I get a receipt or invoice?

Accepted Answer

Yes, a detailed receipt is sent to your email after every purchase. You can also download invoices from your order history.

Question 14

How much is a 50kg bag of rice?

Accepted Answer

The price depends on the grain. Local Nigerian rice, Thailand foreign rice, and Indian long grain each have a 50kg, 25kg, and 10kg price. https://kensingtonrice.com/rice-prices

Question 15

What is the difference between Indian and Nigerian rice?

Accepted Answer

Nigerian rice is a local long grain parboil with a familiar taste. Indian Premium is a long grain rice for everyday cooking. Thai rice is parboiled long grain.

Question 16

How do I know the rice is fresh?

Accepted Answer

All our rice is stored in climate-controlled warehouses and has a minimum 6-month shelf life. We also display production and expiry dates on all packages.

Question 17

Do you offer smaller quantities?

Accepted Answer

Nigerian, Indian long grain, and Thai rice are available in 10kg, 25kg, and 50kg bags. https://kensingtonrice.com/blog/which-bag-size

Question 18

Can I mix different rice types in one order?

Accepted Answer

Yes, you can add different rice types and sizes to your cart. Each product is packaged and delivered together.

Question 19

Do I need an account to order?

Accepted Answer

You can checkout as a guest, but creating an account allows you to track orders, save addresses, and access exclusive deals.

Question 20

How do I create an account?

Accepted Answer

Click 'Sign Up' at the top of the page, enter your email and phone number, and create a password. Verification takes just seconds.

Question 21

I forgot my password. What should I do?

Accepted Answer

Click 'Forgot Password' on the login page. We'll send a reset link to your registered email address.

Question 22

Can I save multiple delivery addresses?

Accepted Answer

Yes, you can save multiple addresses in your account settings and choose your preferred address at checkout.

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