Privacy Policy
Your privacy and data security are our top priorities
Introduction
Kensington Rice, operated by Kensington Agric Trading Ltd ("we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our platform, you agree to the collection and use of information in accordance with this policy.
Last Updated: January 2025
Information We Collect
Personal Information
When you register or place an order, we collect:
- Full name
- Email address
- Phone number
- Delivery address
- Payment information (processed securely through third-party payment gateways)
Order Information
We collect details about your orders including:
- Products purchased
- Order history and preferences
- Delivery details and tracking information
- Communication with customer service
Technical Information
We automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
Process Orders
Fulfill your rice orders, arrange delivery, and provide customer support
Communication
Send order confirmations, delivery updates, and respond to inquiries
Improve Services
Analyze usage patterns to enhance our platform and customer experience
Marketing
Send promotional offers and updates (you can opt-out anytime)
Security
Detect and prevent fraud, unauthorized access, and other illegal activities
Legal Compliance
Comply with applicable laws and regulations
Data Security
We implement industry-standard security measures to protect your personal information:
SSL Encryption
All data transmitted between your browser and our servers is encrypted with 256-bit SSL technology
Secure Payment Processing
Payment information is processed through PCI-DSS compliant payment gateways
Access Controls
Limited employee access to personal data on a need-to-know basis
Regular Security Audits
Periodic security assessments and updates to protect against vulnerabilities
Information Sharing
We do not sell your personal information. We may share your data with:
All third parties are contractually obligated to protect your information and use it only for specified purposes.
Your Rights
You have the right to:
To exercise these rights, contact us at privacy@kensingtonrice.com
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and settings
- Keep you logged in to your account
- Analyze site traffic and usage patterns
- Deliver personalized content and advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill orders
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records for accounting and tax purposes
When data is no longer needed, we securely delete or anonymize it.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@kensingtonrice.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Questions About Privacy?
Contact our Data Protection Officer for any privacy-related inquiries